Refund policy

Returns & Refunds Policy

1. Quality Issues

If your item arrives with a manufacturing defect or quality issue, please contact us within 7 days after delivery and provide clear photos or videos for verification.

For approved quality issues, MUWU·PET will provide a full refund or a free replacement after verification. In most cases, no return is required.

2. Non-Quality Issues

Due to international shipping costs and hygiene considerations, we are unable to accept returns for non-quality-related reasons, including incorrect sizing, personal preference, or change of mind.

Please carefully check our size guide before placing your order.

3. Exchanges

If an exchange is approved due to non-quality reasons (such as size changes), customers are responsible for all international shipping costs.

For any questions, please contact us at:
hello.muwupet@qq.com