FAQ

FAQ

Here are quick answers for common MUWU PET questions. This page is a starting point and can be expanded in Shopify admin as policies and operations are finalized.

How do I choose the right size?

Please check each product's size information before ordering. If your pet is between sizes, contact us with measurements and we will help you choose.

Where do you ship?

Available shipping regions, delivery estimates, duties, and taxes are shown at checkout based on the current Shopify market and destination.

Can I change or cancel my order?

Contact us as soon as possible after placing the order. If the order has not entered fulfillment, we will do our best to help.

How do returns and exchanges work?

Visit the Returns and Exchanges page to start a request or contact customer service for manual support.

How do I care for MUWU PET items?

Follow the care instructions on each product label. For delicate items, gentle washing and air drying are recommended.